This Privacy Policy explains how Swishy.ai ("Swishy," "we," "us," or "our") collects, uses, shares, and protects information when you visit https://www.swishy.ai and use our AI-powered motion design and animation platform (the "Service").

If you do not agree with this Privacy Policy, do not use the Service.

Contact: contact@swishy.ai

1. Scope

This Privacy Policy applies to information collected through the Service, including:

Our website and web app
Your account and workspace use
Customer support communications
Marketing communications (if you opt in)

It does not apply to third-party websites or services that may link to or integrate with Swishy.

2. Information We Collect

A. Information You Provide

We collect information you provide directly, such as:

Account information: name, email, username, password (stored in hashed form)
Profile/workspace information: organization name, role, team details you choose to provide
Billing information: subscription plan and transaction metadata; payment card data is handled by our payment processor (we do not store full card numbers)
Support and communications: messages you send us, feedback, survey responses

B. Content You Create or Upload

When you use the Service, we process and store content associated with your account or workspace, such as:

Projects, scenes, templates, designs, exports
Prompts, inputs, outputs, and revisions
Media files you upload (images, video, audio), and any metadata

Important: Please do not upload sensitive personal information (e.g., government IDs, health data, financial account numbers) unless you have a clear legal basis and it's necessary for your use case.

C. Information Collected Automatically

We automatically collect certain information about your device and usage, including:

IP address and approximate location (city/region)
Device type, operating system, browser type
Log data (timestamps, pages viewed, actions taken, referring URLs)
Performance and diagnostic data (crashes, errors)

D. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., pixels, local storage) for:

Authentication and security
Preferences and settings
Analytics and performance
Marketing measurement (if enabled)

See Section 7 for more details.

3. How We Use Information

We use information to:

Provide, operate, and maintain the Service
Authenticate users and secure accounts
Process subscriptions and transactions
Provide customer support and respond to requests
Send service-related messages (e.g., receipts, security alerts, product updates)
Monitor, debug, and improve performance and user experience
Prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our terms

4. AI Processing and Model Improvement

Swishy uses AI to help generate and edit motion designs, layouts, and animations.

A. Processing to Provide the Service

To generate outputs, your prompts and related content may be processed by:

Swishy systems
Third-party infrastructure providers (e.g., hosting, storage)
AI model providers (where applicable)

We only share what is necessary to operate the Service.

B. Training / Improvement

We may use de-identified and aggregated usage data (such as feature usage patterns and performance metrics) to improve the Service.

We do not use your private customer content (e.g., your projects, uploaded media, or prompts tied to your identity/workspace) to train models that are made available to other customers without your explicit consent.

If we offer an optional program to help improve models using customer content, we will provide clear disclosures and controls.

5. How We Share Information

We do not sell your personal information in the ordinary sense. We may share information in the following situations:

A. Service Providers and Vendors

We share information with vendors who help us operate the Service (e.g., hosting, databases, analytics, customer support tooling, payment processing). These providers are authorized to use information only as needed to provide services to us and must protect it.

B. Workspace Collaboration

If you use a workspace or team account, other members may be able to view information associated with shared content (e.g., your name/email and shared projects) depending on workspace settings.

C. Legal and Safety

We may disclose information if we believe it is reasonably necessary to:

Comply with law, court orders, or valid legal requests
Protect rights, property, and safety of Swishy, our users, or the public
Investigate fraud, security, or technical issues

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

E. With Your Direction or Consent

We may share information when you ask us to or give consent (e.g., integrations you enable).

6. Your Choices

You can:

Update account profile information in your settings (where available)
Opt out of marketing emails by using the "unsubscribe" link (service/transactional emails may still be sent)
Control cookies via browser settings and (where available) our cookie controls

7. Cookies, Analytics, and Advertising

A. Types of Cookies

Essential cookies: required for login, security, and core functionality
Preferences cookies: remember settings
Analytics cookies: help us understand usage and improve the Service
Marketing cookies: measure campaigns and deliver relevant ads (if used)

B. Managing Cookies

You can disable cookies in your browser, but some features may not work correctly.

C. "Do Not Track"

Some browsers offer "Do Not Track" signals. Because there is no uniform standard, we do not respond to all such signals.

8. Data Retention

We retain personal information and content for as long as necessary to:

Provide the Service
Meet legal, accounting, or compliance requirements
Resolve disputes and enforce agreements

If you delete your account or request deletion, we will delete or anonymize information within a commercially reasonable period, unless legally required to retain it (e.g., for tax, fraud prevention, or compliance). Backups may persist briefly before being overwritten.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, such as encryption in transit and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

We may process and store information in the United States and other countries where we or our service providers operate. These locations may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

11. Children's Privacy

The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. Your Privacy Rights (Depending on Location)

Depending on where you live, you may have rights such as:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of personal information
Data portability
Objection or restriction of certain processing
Withdrawal of consent (where processing is based on consent)

To exercise rights, email contact@swishy.ai. We may request verification of identity before fulfilling requests.

California (CCPA/CPRA)

If you are a California resident, you may have additional rights to know, delete, correct, and opt out of certain "sharing" for cross-context behavioral advertising (as defined by law). We do not "sell" personal information as defined by the CCPA in the traditional sense.

13. Third-Party Links and Integrations

The Service may contain links to third-party sites or allow integrations. Your use of third-party services is governed by their privacy policies, not ours.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and update the "Last updated" date. Your continued use of the Service after changes means you accept the updated policy.

15. Contact Us

If you have questions or requests related to privacy, contact:

Swishy.ai

Email: contact@swishy.ai